1. Introduction
Welcome to CendLink ("CendLink", "we", "our", or "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the CendLink website, mobile applications, and related services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you use CendLink, we may collect the following information.
Personal Information
- Full name
- Email address
- Phone number
- Profile photograph
- Residential or business address (where applicable)
- Date of birth (if required)
- Government-issued identification for verification
- Business registration details (where applicable)
Account Information
- Username
- Password (stored in encrypted form)
- User role (Customer, Provider, Administrator)
- Profile settings
- Subscription status
Provider Information
Providers may also provide:
- Services offered
- Vehicle information
- Equipment information
- Professional licenses
- Certifications
- Service locations
- Availability
Transaction Information
We may collect information relating to:
- Subscription purchases
- Service requests
- Job history
- Reviews and ratings
- Communications made through the Platform
Note: CendLink does not process or hold payments made directly between customers and providers unless expressly stated otherwise.
3. Information Collected Automatically
When you use the Platform, we may automatically collect:
- Device type
- Browser type
- Operating system
- IP address
- Approximate location
- Pages visited
- Time spent on pages
- App usage statistics
- Error logs
- Cookies and similar technologies
4. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify provider identities
- Connect customers with providers
- Improve search results
- Provide customer support
- Send important service notifications
- Manage subscriptions
- Prevent fraud and abuse
- Improve Platform performance
- Analyze usage trends
- Comply with legal obligations
- Protect the security of users and the Platform
5. Communications
We may contact you regarding:
- Account verification
- Password resets
- Service updates
- Subscription renewals
- Security alerts
- Customer support responses
- Product announcements
- Promotional communications (where permitted)
You may opt out of marketing communications at any time.
6. Cookies
CendLink uses cookies and similar technologies to:
- Remember your preferences
- Keep you signed in
- Improve website performance
- Measure traffic
- Understand user behavior
- Enhance security
You may disable cookies in your browser settings, although some Platform features may not function properly.
7. How We Share Information
We do not sell your personal information.
We may share information with:
- Service providers that help operate the Platform
- Identity verification providers
- Payment service providers for subscription processing
- Cloud hosting providers
- Analytics providers
- Customer support platforms
- Government authorities where required by law
- Law enforcement agencies when legally required
We only share information necessary for the intended purpose.
8. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- Encrypted connections (HTTPS)
- Password hashing
- Role-based access controls
- Database security measures
- Access logging
- Security monitoring
While we strive to protect your information, no online system can guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
- Improve the Platform
When information is no longer required, it will be securely deleted or anonymized where appropriate.
10. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of your information
- Restrict certain processing
- Object to certain processing activities
- Request a copy of your personal information where applicable
Requests may be subject to legal or operational limitations.
11. Provider Verification
To maintain trust and safety, providers may be required to submit identity documents, business information, licenses, or certifications.
Verification information is used solely for identity verification, fraud prevention, and maintaining the integrity of the Platform.
12. Children's Privacy
CendLink is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
13. Third-Party Services
The Platform may integrate with third-party services such as payment providers, mapping services, analytics providers, authentication providers, or communication tools.
These services operate under their own privacy policies. CendLink is not responsible for the privacy practices of third parties.
14. International Data Transfers
If your information is transferred to or processed in another country, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable laws.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the Effective Date and may notify users through the Platform or by email where appropriate.
Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us using the contact details published on the CendLink Contact page.
17. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of the Federal Republic of Nigeria, unless otherwise required by mandatory law.
18. Acceptance
By creating an account or using the CendLink Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.